In 2020, the retail industry faced challenges but also opportunities. COVID-19 caused disruptions in product supply and demand, in the labor pool, and in consumer spending. According to the 2020 Frost & Sullivan Global Cloud User Survey:
67% of retail industry respondents believe they are more digitally advanced than their competitors.
76% of retailers say their technology investments are meeting stakeholder expectations for achieving goals, which include such as improving productivity and improving the customer experience
