Dynamics 365 Service

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Dynamics 365 Service

With Dynamics 365 Customer Service, empower agents to evaluate scenarios and resolve challenges using advanced automation capabilities and generative AI. Deliver exceptional customer experiences using tools for case management, omnichannel engagement, knowledge management, and self-service portals.
Dynamics 365 for Field Service enables organizations to deliver onsite service to customers efficiently and effectively using dynamic tools for scheduling, dispatching, resource optimization, mobile workforce management, and asset maintenance with access to real-time information and collaborative functionalities

Optimized Service Operations
Optimize service operations through advanced analytics and rich dashboards and replace manual processes with smart automation. This helps in identifying trends, improving service quality, and enhancing operational efficiency.

Intelligent Self-Service Solutions
Enable self-service through intelligent AI chatbots, interactive AI-powered voice responses (IVR), and advanced automation to streamline routine tasks. These tools empower customers to find solutions quickly, reducing the workload on customer service agents.

Enhanced Agent Productivity with Copilot
Boost productivity and efficiency for agents using Copilot to diagnose and troubleshoot issues and tailor customer responses. Get AI-driven real-time insights and recommendations to ensure faster and more accurate problem resolution.

Comprehensive Customer Insights
Achieve a full 360-degree perspective on customers and their journeys through AI-powered personalized responses, biometric authentication, and sentiment analysis. These insights enable a profound understanding of customer needs, leading to more tailored and effective service interactions.

Dynamics 365 Customer Service

Dynamics 365 Field Service

Self-Service Scheduling and Automated Communications
Empower customers with self-service scheduling capabilities, allowing them to book appointments at their convenience. Automated communications, including reminders and follow-ups, ensure customers are kept informed and engaged throughout the service process.
AI Assistance and Insights with Copilot
Real-Time Resolution with Dynamics 365 Remote Assist
Comprehensive Customer Insights
Finance

Our Capabilities

With a 50+ member team and rich experience in Microsoft Dynamics 365, TSC is well positioned to help in your finance transformation journey. As a Microsoft Dynamics Gold Partner, we have successfully delivered 100+ ERP projects. We walk together through the journey and beyond to make sure the goals are met, and new standards are set. 

ERP implementation is a transformation journey and at TSC we don’t believe in acquiring clients and delivering projects, but rather partnering with organizations in the journey.Our clients have gained real-time insights on business data, reduced production costs & achieved high success rates in the respective target markets.

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