Copilot & AI Agent Universe
Every AI Agent. One Place.
Microsoft’s growing library of autonomous agents — already deployed, already delivering results. Built into Dynamics 365. Activated by TSC.
Our Latest Thinking Based on Your Interests
AI Agents are autonomous programs that monitor your systems, make decisions, and take action — without waiting for a human to trigger them. Microsoft has embedded a growing library of first-party agents directly into Dynamics 365, covering sales, customer service, finance, field service, supply chain, and project operations.
TSC implements and configures these agents in your Dynamics 365 environment — turning pre-built Microsoft capability into live, governed business automation within weeks.
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TSC Built
TSC Custom Agent
Microsoft
First-Party Agent
Sales Qualification Agent
Dynamics 365 Sales
Researches every inbound lead using CRM data and public web sources, scores fit against your ICP, and autonomously sends personalised outreach emails. Hands off only sales-ready leads to human reps — running 24/7 without manual input.
Sales Research Agent
Dynamics 365 Sales
Builds detailed lead and account briefings for sellers before every engagement — pulling company profile, decision-maker contacts, recent news, and deal context automatically. Gives reps full context without any manual research.
Sales Order Agent
Dynamics 365 Sales
Automates the entire sales order intake process — reading inbound order requests from email, classifying them, creating draft orders, and routing for confirmation. Eliminates manual data entry for order processing teams.
Customer Intent Agent
Dynamics 365 Customer Service · Contact Center
Continuously analyses past and live customer conversations to discover and maintain a library of customer intents. Enables accurate self-service deflection and routes incoming contacts to the right resolution path — automatically updated as new issues emerge.
Customer Knowledge Management Agent
Dynamics 365 Customer Service · Contact Center
Automatically generates and keeps knowledge base articles current by analysing closed case notes, transcripts, and interaction summaries. Ensures your knowledge base reflects the latest issue resolutions without any manual authoring.
Case Management Agent
Dynamics 365 Customer Service · Contact Center
Automates the full case lifecycle — creating cases from incoming contacts, enriching them with context, updating status, sending follow-ups, and closing resolved cases. Frees service reps from administrative case handling so they can focus on resolution.
Quality Evaluation Agent
Dynamics 365 Customer Service · Contact Center
Autonomously evaluates customer service interactions — both human and AI-handled — against supervisor-defined quality criteria. Surfaces consistent quality scores, flags anomalies, and recommends corrective actions across the entire contact centre at scale.
Account Reconciliation Agent
Dynamics 365 Finance
Automates the matching and clearing of transactions between subledgers and the general ledger. Dramatically reduces time spent on period-end close by processing reconciliations autonomously — flagging only exceptions that require human review.
Financial Reconciliation Agent
Dynamics 365 Finance
Prepares and cleanses financial data sets ahead of period close — standardising formats, identifying gaps, and surfacing anomalies. Reduces the most time-intensive part of the financial close preparation cycle for accounting teams.
Payables Agent
Dynamics 365 Finance
Automates accounts payable workflows — matching incoming invoices to purchase orders, routing for approval, and processing payments. Reduces manual invoice handling and accelerates the supplier payment cycle.
Scheduling Operations Agent
Dynamics 365 Field Service
Optimises field technician schedules dynamically throughout the working day — automatically adjusting for traffic delays, cancellations, double bookings, and new urgent jobs. Dispatchers stay in control while the agent handles continuous re-optimisation.
Supplier Communications Agent
Dynamics 365 Supply Chain Management
Autonomously manages supplier communication — confirming purchase orders, requesting delivery updates, tracking shipment status, and escalating when delays are detected. Procurement teams are alerted only when human intervention is genuinely needed.
Time and Expense Agent
Dynamics 365 Project Operations
Autonomously manages time entry, sends submission reminders, validates entries against project codes, and routes expense reports for approval. Prevents revenue leakage from late timesheets and keeps project billing cycles on track.
Activity Approvals Agent
Dynamics 365 Project Operations
Automates the routing and approval of project activities — eliminating manual chasing for sign-offs across teams. Ensures project milestones and activity completions are approved and recorded without bottlenecks.
In addition to Microsoft’s first-party agents, TSC has built custom AI agents tailored for the specific workflows and industries we serve — all deployed within your Microsoft Azure and Dynamics 365 environment, governed under the same security model.
Invoice Capture & Reconciliation Agent
Dynamics 365 Finance · Azure AI
Captures invoices from email, PDF, and scanned documents using intelligent OCR, matches them against purchase orders and payments in real time, and flags anomalies before they reach the ledger. Live with clients across the GCC.
Sales Qualification Agent
Dynamics 365 Finance · Azure AI
TSC’s implementation of the Sales Qualification Agent — pre-configured with your ICP, routing rules, outreach templates, and CRM field mapping. Deployed and live within weeks, not months.
Advanced Demand Forecasting Agent
Dynamics 365 Finance · Azure AI
Predicts demand by SKU, location, and season using ML models trained on your historical ERP data. Auto-generates replenishment recommendations directly in Dynamics 365 — reducing overstock and stockouts simultaneously.
Demo & Overview
Improved Forecast Accuracy
Better alignment between demand and supply
Reduced Stockouts & Excess Inventory
Optimized working capital
Faster Decision-Making
Real-time insights for proactive planning
Enhanced Customer Satisfaction
Reliable product availability
Ready to activate AI Agents in your business?
TSC implements, configures, and governs Microsoft AI Agents in your Dynamics 365 environment — from initial setup to ongoing optimisation.