In the past decade, healthcare industry has been subject to constant and steady rates of progress until the pandemic hit. Covid-19 triggered a whirlwind of changes across all business sectors around the world.

The global business landscape is undergoing a seismic shift with digital transformation taking over the world economy. In this hyper-connected world, the daily emerging disruptive technologies are preparing the soil for explosive growth across all global industries.

Change is the only constant. In the past two years, the world has witnessed an unprecedented series of changes across all aspects of life, placing the global business markets in a constant state of flux.

Digital transformation, today, has clearly outgrown the scenario of remaining a choice. The rapid surge of productivity and efficiency that it entails justifies it as a necessity for good reasons.

Shifting business strategies, consumer needs, market dynamics, and supply chain challenges persistently continue to impeach the efficacy of businesses and solutions. This further compels most businesses to reassess the efficiency of their legacy systems and their ability to remain competitive.

Post the rigorous waves of pandemic, the spotlight on the healthcare sector has been more paramount than ever. The demand and urgency for safe, secure, quality, and quick-paced medical services is on the rise.

In this digital era, where businesses are flourishing, markets growing and economies skyrocketing, technology is the ‘spice’ that drives this evolution. However, an evolution demands innovation.

Industry trends 76% 95% 69% 76% of retail companies say they’re targeting higher sales growth with machine learning. 95% of customer interactions will take place

Businesses in Dubai and many parts of the UAE use advanced business application software packages to manage the various business operations especially ones related to customer service. Customer satisfaction is paramount to the success and growth of any business.

Customer Relationship Management (CRM) is the most important process in most business operations. Companies that care about retaining existing customers and driving business growth gives utmost importance to customer relationship management.