Dynamics 365 Commerce empowers organizations to deliver personalized, seamless shopping experiences across digital and physical channels. It comes with dynamic tools for e-commerce, point-of-sale, merchandising, inventory management, and customer insights. Retailers can create engaging online storefronts, drive omnichannel sales, and build loyal customer relationships.
With integrated tools for e-commerce and inventory management, retailers can easily track and manage their products across different channels. Advanced analytics and AI-driven insights help optimize operations, enhancing customer satisfaction and boosting sales.
Personalized Customer Engagement
Utilize AI-driven insights and advanced analytics to deliver personalized shopping experiences. Tailor marketing campaigns, recommend products based on customer behavior, and enhance customer loyalty through targeted promotions and personalized service.
Advanced Inventory Management
Leverage comprehensive inventory management tools to track and manage products across multiple channels. Real-time visibility into stock levels, automated replenishment, and intelligent forecasting help optimize inventory, reduce stockouts, and minimize excess inventory.
Omnichannel Retail Management
Dynamics 365 Commerce provides a unified platform to manage both digital and physical retail channels. Seamlessly integrate e-commerce, point-of-sale, and call center operations, ensuring consistent customer experiences and efficient operations across all touchpoints.
Connected Customer Journeys
Create tailored multichannel journeys using Commerce with Dynamics 365 Customer Insights. Employ interactive AI-chatbots to respond promptly and resolve issues seamlessly with Dynamics 365 Customer Service and Microsoft Power Virtual Agents. Develop smart segmentations based on data such as language, location, device types, and preferences to enhance customer engagement and satisfaction.
