Supermarket Chain

Case Studies

Upgrade ERP to streamline operations and reduce cost

Middle East based Department Store Chain with 4 stores and third-party logistics (3PL) warehouse was looking to upgrade current Dynamics AX environment as its unable to support the growing business requirements. They wanted to:

Provide a single view of information to take control of the daily operations and track sales across the organization

Streamline management reporting with real time data

Fully integrated and automated solution, where possible with minimal customizations and reduce or eliminate all manual controls

Real-time data and visibility of operations

Outdated retail and POS systems resulting in substandard customer experience

Current system lacks functionalities and need customizations for new business requirements

High IT operating cost due to legacy system infrastructure and upgrades

Solutions

Implemented Dynamics 365 Finance and Supply Chain Management along with Commerce and POS solution

The approach was to identify process gaps and new functionalities that would help improve operational effectiveness

Involved users and stakeholders from the beginning of the project to ensure alignment and seamless change to the new system

Result

The new functionalities and significantly enhanced user interface helped improve productivity D365 brought in increased visibility and transparency, which helped reduced the risk of store losses

Moving to cloud helped the client become leaner while improving performance monitoring, load management, security, and scalability

With Dynamics 365, promotions can be pushed rapidly and are instantly available on scanning products at the POS. The artificial intelligence engine proposes product combinations for up-sell/cross-sell as well as the best discounts applicable for the items purchased