AX for Retail

Powerful Merchandising

Maintain multiple categories and products under a single category tree, complete with product variants, specifications, pricing, discounts, coupons, and cross-sell and up-sell capabilities across channels.

Omni-Channel Management

Gain full visibility and control across all channels by providing a universal shopping experience for customers in brick and mortar stores, online ecommerce sites, mobile devices, and social channels. Cross-channel scenarios, such as buy online and pickup in store, also add to heightened customer convenience and satisfaction.

Flexible POS

Showcase your items in the mobile POS and take advantage of powerful capabilities including split tender, customer returns with and without a receipt, category hierarchies, quick search functionality, and product comparisons.

Global Reach and Scalability

Adapt quickly to changing purchasing trends and merchandising requirements as your business grows and adds distribution centers. Multi-language and multi-currency support enables operations across geographies and locations.

CRM for Loyalty Management

Customer Award Management

Personalize awards rules and tiers to include points per dollar spent and create rewards based on purchasing habits. Automatically award points and update point balance with every sale from various channels including web, POS, in-store, and phone orders.

Promotions Management

Define point redemption rules to fit your program goals, including ranges for dollar spending limits, quantities, start and end dates, participating channels, and discount rules that will be applied to orders.
Rich Customer Profiling
Track customer buying patterns, communications with your brand, service history, and complaint management in one central location that displays loyalty balances and enrollment information, awards, and preferences.

Customer Self-Service

Empower your customers to check award balances on the web, claim reward points for missing transactions, update their profile including address and other attributes, and redeem awards.

Marketing and Promotions Campaign Reports

Robust dashboards provide at-a-glance views of reports and analytics to gain insight into average award size by award tier, average spend by award tier, advanced customer profiling, and more.

Retail Churn with Advanced Analytics

Problem

Many industries have problems with customers leaving their service. In order to combat churn, we need to understand different demographic groups. Utilizing our approach, retailers are able to delve into the root causes of churn.

Solution

Our Advanced Analytics solution allows retailers to simulate marketing campaigns for multiple demographic groups. Key highlights include:

  • Understand the basics of your customer base. (Who they are? Where they live What is their history?).
  • Train a model of customer churn using machine learning techniques to predict the causal conditions.
  • Simulate different marketing campaigns using the trained model and provide dollar figures to the opportunity cost of those campaigns.
  • Prescribe specific campaigns to target different demographic groups in order to minimize churn probabilities.
  • Value

    TSC can help businesses reduce churn, prescribe marketing campaigns to specific demographic groups and increase subscriber retention. This solution uses your existing customer data to create models and insights that will generate value that can be reused multiple times in the future.