CRM Software

Marketing automation

CRM tools with marketing automation capabilities can automate repetitive tasks to enhance marketing efforts to customers at different points in the lifecycle.

Sales force automation

Also known as sales force management, sales force automation is meant to prevent duplicate efforts between a salesperson and a customer.

Contact center automation

Designed to reduce tedious aspects of a contact center agent's job, contact center automation might include pre-recorded audio that assists in customer problem-solving

MICROSOFT CRM

What makes Microsoft CRM essential as a tool to ensure quality customer care servicing is its ability to transfer analytics into leads to generate sales tracking leads, one of the best methods for determining quality service performance, to help your business meet and exceed customer and revenue goals. CRM drives sales productivity and marketing effectiveness and the management of both.  As a customer relationship based management software system Microsoft Dynamic CRM is designed to meet the challenging tasks and demands for quality customer service.

CRM provides users with the advantage of overcoming user adaption challenges, including streamlining designs by making all operation processes fluid, fast and complex free.  The cross-browser feature support allows access information from other integrated and compatible Microsoft tools.  It is a framework application designed to meet the modern flexible needs to customize processes including forms and reports to fit the system structure of your business.   Whether you are a sales user, service user, or administrator, Customer Relationship Management (CRM) is a tool that every business needs to be successful in the marketplace.

Microsoft Dynamic CRM provides a comprehensive business platform the obvious choice for a system with easy navigational capability unlocking the opportunity for successful company intelligence development for growth and development is the outlook.  Among the many great opportunities of this feature is developing reports proposals, moving projects through the life cycle to increase sales opportunities.  We can help you identify, implement and leverage your product and service to drive your company success and manage all project activity from the beginning to the end of every interface with customers.

Benefits:

  • Manage key opportunities to reduce loss and increase improvements
  • Centralize client information and manage all activity to improve efficiency
  • Voice recognition features that allow data updates while you are on the move using mobile applications, and more.
  • Responding to customers’ needs with procession and quickness is the foundation of customer service management that will keep the customer loyal and expand the customer base.
  • Enhancing the shopping experience
  • Enhancing customer engagement
  • Manageability of the front-to-end point of service
  • Task guides to improve productivity and service performance
  • Touch enabled making it easy to navigate
  • Cloud enabled allowing 100 percent of the business processing to be centralized and operated on cloud
  • Lifecycle services; from the beginning to the end ensuring efficient processing, customer satisfaction, and waste reduction; these are key and central areas for transformation that when managed well improves sales revenue and business success.

Customer Relationship Management

CRM solutions streamline processes and increase profitability in your sales, marketing, and service divisions. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not maximizing your business relationships.
Imagine misplacing customer contact information, only to learn that your delay pushed your client into the arms of a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch.

  • The fundamentals of customer relationship management
  • CRM tools make the customer-facing functions of business easier. They help you:
  • Centralize customer information
  • Automate marketing interactions
  • Provide business intelligence
  • Facilitate communications
  • Track sales opportunities
  • Analyze data
  • Enable responsive customer service

Running a successful business is no simple task. When marketing campaigns, data analysis, meetings, customer care, and more all happen simultaneously, you need a powerful CRM solution to bring all these functions together in one place.

Dynamics 365 delivers the full spectrum of CRM through five individual apps— Sales, Customer Service, Field Service, Project Service Automation, and Marketing —that work seamlessly together. So you can buy just what your business needs now, and add others as those needs grow.

So how does it work?

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